This is my completed first version of a full Seller Support System for Pretty Boi Estates™. It answers every seller question about the 85/45/24 structure, recorded price strategy, title-directed disbursements, and certainty timelines. All scripts are concise, structured, and confidence-building, designed for email, text, and Zoho Desk deployment.
Seller Welcome Script
Recorded Price FAQ Pack
Seller Legacy Payoff Explainer
Timeline Script (EOI to Closing)
Escalation Protocol
Seller Status Update Templates
Objection Handling Pack
Satisfaction Tracking Workflow
Title-Directed Disbursement Explainer
Closing Day Congratulations Message
Purpose: Instantly orients the seller to the 85/45/24 model, recorded price, and title-direction. Format:
Welcome to Pretty Boi Estates™. Here, every transaction is structured for your certainty: 85% of value is your agreed payoff, 45% is recorded on title to lower taxes and liability, and 24% is lender-funded—all through escrow. No personal cash, no seller carry. Every dollar moves through title for your protection.
Purpose: Clarifies the "low" recorded price and its benefits. Format:
Why is the recorded price low? To reduce your taxes and liability—only 45% is recorded on title, but you receive your full agreed payoff.
How does this lower my taxes? Tax is calculated on the recorded price, not the full value, resulting in significant savings.
Does this reduce my liability? Yes, lower recorded value means less exposure to future claims.
Will I get my full payoff? Absolutely. All funds are distributed by title/escrow per our agreement.
Purpose: Simple math for seller payoff. Format:
Your Payoff = 85% of value minus lender’s 24% share. All funds are title-directed—no seller carry, no outside cash. Everything is escrow-controlled for your security.
Purpose: Sets clear expectations for the 23-day process. Format:
EOI signed (Day 1)
Title/escrow open (Day 2)
Due diligence (Days 3-7)
Title/lien verification (Days 8-12)
Final approval (Days 13-18)
Disbursement preparation (Days 19-22)
Closing & payout (Day 23)
Purpose: Provides calm, structured escalation. Format:
If your question isn’t answered, we escalate to:
Jai Thompson (CEO)
Title/Escrow Officer
Lender
Attorney (if needed)
You’ll always know who is handling your concern.
Purpose: Weekly reassurance and transparency. Format:
This week’s update: We are currently verifying [X]. Title is completing [Y]. Next, disbursements are scheduled for [date]. You’ll receive confirmation at each step.
Purpose: Quick answers to common concerns. Format:
Why is the recorded price so low? To lower your taxes and risk—full payoff still guaranteed by title.
How do I know you’ll close? All funds are escrowed and title-directed, ensuring certainty.
How does title protect me? Title/escrow control every dollar—no funds move without your approval.
What if something happens to the buyer? Title holds funds until closing; your payout is protected.
What if my payoff is different? You’ll receive a closing statement from title before funds are released—no surprises.
Purpose: Proactive check-ins to boost confidence. Format:
Day 3: “How is the process so far? Any questions?”
Day 7: “Any concerns or clarifications needed at this stage?”
Day 14: “Checking in—everything on track for closing?”
Closing day: “Congratulations! Please share your feedback on your experience.”
Purpose: Reinforces that all money moves through escrow/title. Format:
Every dollar in your transaction is handled by title/escrow. There are no outside transfers. Cash in equals cash out—your funds are always protected.
Purpose: Affirms the seller and the legacy created. Format:
Congratulations on your closing with Pretty Boi Estates™. Your legacy is secure, your payoff is protected, and your impact continues through the Next Generation Foundation. Thank you for trusting us with your future.
This Version One Seller Support System is built to deliver clarity, confidence, and certainty for every seller. Each module is ready for deployment across email, text, and Zoho Desk. My approach: keep every message short, structured, and title-directed—so sellers always feel protected and supported. For next steps, I recommend customizing these templates in your Zoho Desk knowledge base, automating status updates, and training your team on escalation and satisfaction workflows.